Why Do I See Two Charges for My Order?

If you’re seeing what looks like a duplicate charge on your account, don’t worry—it’s likely just a temporary authorization. Here’s what you need to know:

1. What is a preauthorization?

A preauthorization is when your bank reserves funds for a transaction before it’s fully processed. This is a common practice and works similarly to how gas stations or hotels temporarily hold funds.

2. Why do I see two charges?

You may see one transaction labeled as “pending” or “authorized” and the other as a completed charge. Mobile banking apps often display authorizations as though they’re additional charges, but they typically disappear once the actual transaction is finalized.

3. How can I check?

To get a more accurate view, we recommend checking your account from a desktop browser, as mobile apps can be misleading. If you’re still unsure, you can contact your bank to confirm whether the first charge is just a temporary authorization.

4. What if it’s still showing up as a duplicate charge?

If you’ve verified with your bank and it still appears to be a double charge, please contact us at support@rainierwatch.com—we’re happy to investigate further and make things right!

Your trust and support mean everything to us, and we’re here to help!