Why Does My Tracking Show ‘Not Yet Scanned’?

We understand how frustrating it can be to check your tracking link and see no updates. Here are some common reasons why this happens:

•The package hasn’t been scanned yet: When we hand off your package to the shipping carrier, it may take a little time for the carrier to scan the package into their system. This is especially common during busy seasons or weekends.

•The carrier is experiencing delays: Sometimes, carriers experience delays in updating tracking information due to high volume or staffing shortages.

•The package is still in transit: Even if the tracking hasn’t updated, your package may already be on its way to you! Tracking details often update after the package reaches a new facility or is out for delivery.

What should I do if my tracking hasn’t updated in a few days?

If it’s been more than 3 business days (5 business days during holidays or busy season) without any updates:

1. Check your tracking link again to see if there’s a new update.
2. Feel free to reach out to us at support@rainierwatch.com with your order number, and we’ll look into it for you.

We’re here to help and ensure your order reaches you safely!

Helpful Tips:

• Double-check the shipping address on your order confirmation email to make sure it’s correct.

• Sign up for tracking updates on the carrier's website.