We understand how frustrating it can be to check your tracking link and see no updates. Here are some common reasons why this happens:
•The package hasn’t been scanned yet: When we hand off your package to the shipping carrier, it may take a little time for the carrier to scan the package into their system. This is especially common during busy seasons or weekends.
•The carrier is experiencing delays: Sometimes, carriers experience delays in updating tracking information due to high volume or staffing shortages.
•The package is still in transit: Even if the tracking hasn’t updated, your package may already be on its way to you! Tracking details often update after the package reaches a new facility or is out for delivery.
What should I do if my tracking hasn’t updated in a few days?
If it’s been more than 3 business days (5 business days during holidays or busy season) without any updates:
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Check your tracking link again to see if there’s a new update.
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Feel free to reach out to us at support@rainierwatch.com with your order number, and we’ll look into it for you.
We’re here to help and ensure your order reaches you safely!
Helpful Tips:
• Double-check the shipping address on your order confirmation email to make sure it’s correct.
• Sign up for tracking updates on the carrier's website.