How do I return/exchange a gift?

We make it easy for gift recipients to return or exchange items without needing to involve the original purchaser.

🔗 Step 1: Access the Gift Return Portal

On RW’s returns page, gift recipients will see a link that reads:

"Returning a gift? Click here"

Clicking this link will take the recipient to a dedicated Gift Return screen.

🧾 Step 2: Provide Order Information

To begin the return process, the recipient is prompted to enter:

• Order Number

• Shipping Postal/ZIP Code

• Recipient's Email Address (not the original purchaser's email)

If the recipient has this information, they can proceed just like a standard return with one key difference:

🔁 Only exchanges or store credit are available for gift returns. Refunds to the original payment method are not permitted.

Once validated, the return or exchange is processed as usual through RW’s return workflow.

❓ No Order Info? No Problem.

If the recipient doesn’t have the order number or required shipping details, they can click:

"Don’t have an order number?"

This opens an alternate submission form where the recipient can provide:

• Gifter’s Name

• Gifter’s Email Address

• Gifter’s Shipping Address

• Details about the Gifted Product

• Recipient’s Email Address

• Recipient’s Shipping Information

This form is submitted to Rainier Watch for review.

Once submitted we will review within 2-5 business days.

Thanks!