About Rainier Watch | Rainier Watch

Do you have a local storefront?

Not yet—but thanks for asking! Right now, we don’t have a storefront because we’re still a small, family-run business. It’s definitely a dream for the future, and I’d love to make it happen someday! While we don’t have a physical location, you can find our products at several local retailers and shops across the Pacific Northwest, including select REI stores. You can check out the full map of our retail partners here. We also love connecting with our community through local markets and pop-up shops. However, we took 2024 off from pop-ups to focus on family—but we hope to be back at it in the future! Thank you for supporting small businesses like ours!

Last updated on Aug 06, 2025

How does my order help protect the National Parks?

We donate a portion of every order directly to organizations like Washington's National Park Fund (the offiicial non-profit partner to Washington's National Parks) and the National Park Foundation. These donations directly impact and help to protect our National Parks. We are an official partner to Washington's National Park Fund and member of One Percent For The Planet (One Percent for the Planet is an international organization whose members contribute at least one percent of their annual revenue to environmental causes to protect the environment. It was founded by Yvon Chouinard, Patagonia's founder, and Craig Mathews).

Last updated on Aug 06, 2025

What non-profits and causes do you support?

Part of every purchase of RW Gear is donated to helping various causes like protecting our National Parks, supporting diversity/inclusion in the outdoors, and wildfire relief efforts. Here's the wonderful organizations that we partner with and gladly donate a portion of your purchase to: - Washington's National Park Fund - National Park Foundation - Washington's Trail Association - Conservation Northwest - Outdoor Afro - Duwamish Tribal Services - Gay City: Seattle's LGBTQ Center - Queer Mountaineers - Melanin Basecamp - Climbers of Color - Venture Out Project Since 2020, we've donated over $20,000 to these causes! Thanks for your help!

Last updated on Aug 06, 2025

How do I return/exchange a gift?

We make it easy for gift recipients to return or exchange items without needing to involve the original purchaser. 🔗 Step 1: Access the Gift Return Portal On RW’s returns page, gift recipients will see a link that reads: "Returning a gift? Click here" Clicking this link will take the recipient to a dedicated Gift Return screen. 🧾 Step 2: Provide Order Information To begin the return process, the recipient is prompted to enter: - Order Number - Shipping Postal/ZIP Code - Recipient's Email Address (not the original purchaser's email) If the recipient has this information, they can proceed just like a standard return with one key difference: 🔁 Only exchanges or store credit are available for gift returns. Refunds to the original payment method are not permitted. Once validated, the return or exchange is processed as usual through RW’s return workflow. ❓ No Order Info? No Problem. If the recipient doesn’t have the order number or required shipping details, they can click: "Don’t have an order number?" This opens an alternate submission form where the recipient can provide: - Gifter’s Name - Gifter’s Email Address - Gifter’s Shipping Address - Details about the Gifted Product - Recipient’s Email Address - Recipient’s Shipping Information This form is submitted to Rainier Watch for review. Once submitted we will review within 2-5 business days. Thanks!

Last updated on Nov 05, 2025

How can I change my order (product, size, etc) after it's placed?

If you notice something in your order confirmation email, you can edit your order for up to 1 business day (or until it ships). To edit your order: 1. Log into your account here: https://account.rainierwatch.com/ 2. Then click on the order that you want to change 3. Go to "Edit Your Order" and then update the products 4. Don't forget to hit "save" (Excludes bundles - so if you ordered a bundle, reach out to us at support@rainierwatch.com and we can help!)

Last updated on Nov 21, 2025

What do I do with the QR Code on a return?

That QR Code on your return will help make the return or exchange even easier. You can scan it and print out the shipping label. Or if you don't have a printer, you can take to eligible USPS offices where they can scan it and print a label for you. To find a USPS post office that can do this - search here: https://www.usps.com/ship/label-broker.htm

Last updated on Jan 12, 2026