Rainier Watch Shop - FAQs

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Featured Articles

How can I get free shipping on my order?
What is your return policy?
How to Request a Free Sticker Replacement
Why does it cost $4 to ship a sticker?
My order says it was delivered, but I can't find it.
What Is the RW Sticker Promise?

About Rainier Watch

Do you have a local storefront?
How does my order help protect the National Parks?
What non-profits and causes do you support?
3 articles

My Order

What is your return policy?
When will my order ship?
My order says it was delivered, but I can't find it.
Can I update the shipping address on my order?
Why do I see two products including a mystery item?
10 articles

Shipping

How can I get free shipping on my order?
I live in Seattle, can I pick up my order?
Why does it cost $4 to ship a sticker?
How do you ship orders?
It says I qualify for free shipping but why do I still see a shipping charge?
7 articles

Products

How should I wash my hat?
How do shirts fit?
Will the shirts or sweatshirts shrink?
Where is RW Gear made?
Who do I contact for wholesale?
8 articles

Gift Cards

All about RW Gift Cards
What happens if I lose the gift card email?
Can I request a physical gift card instead of a digital one?
How do I use the digital gift card?
Why don’t you offer physical gift cards?
What type of gift cards do you offer?
6 articles

Our Mission & Impact

RW's Mission & Impact
How Does My Purchase Support National Parks?
1 article

Sticker Promise & Replacements

Our stickers are built for the long haul — but if one ever fails, we’ll make it right
Sticker Quality & Lifetime Expectations
What Is the RW Sticker Promise?
How to Request a Free Sticker Replacement
3 articles